One single point of contact
Your users get one channel — phone, e-mail or portal — instead of hunting for the right person. Requests no longer disappear into private messages.
IT Support
A workstation that won't boot, a locked mailbox, an unreachable network printer: every unhandled incident costs hours of work. LGC SARL sets up a single point of contact for your staff, a structured ticket process and written service commitments, so every request is picked up, prioritised, resolved and traced.
Your users get one channel — phone, e-mail or portal — instead of hunting for the right person. Requests no longer disappear into private messages.
Every ticket is given an urgency and impact level agreed with you. A production outage never queues behind a convenience request.
Response times, covered hours and the exact scope are formalised in a service agreement. Everyone knows what is owed.
Everything is logged: symptom, diagnosis, action, device concerned. That history exposes recurring incidents and informs investment decisions.
One entry desk for every IT request from your teams, whatever the topic or the channel used.
A clear life cycle for every request, from opening to closure confirmed by the user.
Formal commitments, matched to how critical your activities really are and to your actual working hours.
Most software incidents are solved without travelling, in minutes, with the user's agreement.
When the problem is hardware or involves the physical environment, a technician comes to your premises.
Support is not only about putting out fires: it produces the material that prevents them.
We map your sites, users, critical applications and real activity hours. This scoping determines the relevant level of coverage.
We open the contact channels, configure the ticketing tool, define categories and the priority matrix, then draft the service agreement.
We present the setup to your teams, document access and remote-maintenance procedures, and handle the first requests with close guidance.
Support runs day to day, tickets are handled and traced. At agreed intervals we review the indicators and adjust scope or priorities.
Through the channels defined at setup: dedicated phone line, support e-mail address or ticket portal. Every request, whatever the channel, creates a ticket with a tracking number. The user receives updates until closure.
Let us talk about your organisation, the number of workstations involved and the moments when downtime costs you most. We will propose a support setup sized for your reality, not a standard contract.